1. Please check whether the server is down for Server Maintenance. If it' s down for maintenance, please wait until it's finished.
2. Please check whether there is new game version to be updated to. If there is a new game version, please auto update or download the manual patch.
3. Please check that the Account is available for this game. If your account is unavailable please contact Live Support.

Excluding the situations above, please offer the following information to Live Support:
a) Account
b) E-mail
c) Server
d) Error clues
e) When did you come across this problem?