Please follow the steps below if your character lags or stucks in the game and your mail box will be receiving the reply about your issue in 2 working days. ( The TECH_DEPT can test whether some problem occured in IGG Server Room.)
Step1. Download and run the IGG Network Testing Tool
Step2. Fill in the IGG account,your e-mail and submit
Step3. Keep the ID number and supply to the GM on the Live Support