Service Content
1. Account Hacked, and recover lost gear.
2. Accidentally deleted character.
Service Rules
1. Account Hacked, and recover lost gear.
a) If your account is hacked, and you want us to recover your gear, you can apply for this service in Service Center.
b) Gear recovered will be basic items without added gems, attributes and so forth, but we can't guarantee that we will be able to recover everything.
c) Accounts that have been hacked need to be reported within 7 days.
d) VIP Badges are exclusive, we can not help VIP players restore their VIP Badges.
e) Lost pets will be recovered and returned as a pet egg. Medium Blood Certificates and Advanced Blood Certificates that were used on the previous pet will not be included. If the pet was captured from the wild it cannot be recovered. (update)
2. Accidentally deleted Character
a) Only characters that have been accidentally deleted can apply for this service.
b) This service is only available for characters Level 50+.
c) We will do our best to recover all available character info, but we can't guarantee that we will be able to recover everything. Character attribute information (like the quest record etc) cannot be recovered.
d) Deleted characters need to be reported within 7 days.
e) Recovered character will be returned after the next regularly scheduled maintenance.
Service Charge
Deleted character recovery service is free. Item Recovery service costs 1200 AG (200 IGG Points).
Note
We reserve the right to refuse to help recover character data or gear if we have reason to believe that it is the result of giving out account information. If the information provided by the players is incredible, we reserve the right to punish players as we see fit, including but not limited to suspension of this privilege or account banning