Service Content
1. Account hacked, and recover lost gear.
2. Accidentally deleted character.
Service Rules
1. Account hacked, and recover lost gear.
a) If your account is hacked, and you want us to recover your items, you can apply for this service.
b) This service is only available for characters Level 80+.
c) Accounts that have been hacked need to be reported within 30 days.
d) We can recover the equipments attributes, but we can't guarantee that we will be able to recover everything.
2. Accidentally deleted character.
a) Only characters that have been accidentally deleted can apply for this service.
b) This service is only available for characters Level 50+.
c) We will do our best to recover character level and items, but we can't guarantee that we will be able to recover everything.
d) Deleted characters need to be reported within 30 days.
Service Charge
4000 GW Gold each time, with players enjoying one free use yearly.
If the item loss is caused by sharing accounts, you are not eligible for the free recovery.
Note
We reserve the right to refuse to help recover character data or gear if we have reason to believe that it is the result of giving out account information. If the information provided by the players is incredible, we reserve the right to punish players as we see fit, including but not limited to suspension of this privilege or account banning.