IGG Customer Service Introductions

(A) Live Support:

Use live support for the following issues:

1. Downloading and installation problems
2. Log-in Support
3. Support with activities
4. Support involving IGG Points (Excluding getPAID Problems)
5. Reporting bad player behavior in-game

Please note: We will barely interfere with a player's chance to explore the different aspects of a game. In order to do this we will offer some basic guidance, but not a detailed explanation in the game when the question pertains to a strategic inquiry

(B) Self Service:

You can use the self service support approach for the following:

1. Bug reports
2. Data issues
3. Incorrect or outdated website information
4. Game ideas and suggestions
5. getPAID Problems

(C) E-mail Service:

This is our most widely used channel for customer support. You can send any problems involving the game you are playing to our GMs via the in-game e-mail system. Simply send a message to the GM's mailbox.

(D) Forums Channel:

The forums are detailed around allowing for players to exchange their ideas with both other gamers and developers. This is where you can use some spare time to communicate with your in-game experiences with other players, or even just to have some good conversation.

(E) FAQ Center:

The FAQ center offers solutions to some of the more common problems that players may be experiencing. Simply put in your question, and you can search for the answer you need.

Our staff is highly committed to resolving customer service inquiries, and the following is a list of what we aim to provide the players with:

1. Our game masters are available for 24/7 service.
2. Our game masters offer prompt replies when Live Support issues come up.
3. Our game masters will collect Self Service issues and forward them to the appropriate staff, with a target reply time of 3 days or less.
4. Our game masters will collect E-mail issues and forward them to the appropriate staff, with a target reply time of 3 days or less.
5. Our game masters will abide by the GM Responsibilities that have been set for them.
6. If you are not satisfied with our customer service from GMs, you can send a letter to complaint@igg.com. This department is specifically around for focusing on addressing customer complaints. Our supervisory department generally replies within 3 days.