Service Content
1. GW Character Renaming Service.
2. GW Items Restoration Service.
Service Rules
1. GW Character Renaming Service.
a) For those who intend to rename their character(s), please file an application with Live Support containing the following info: account name, current character name, server, new character name (comprising letters or numbers only. Invalid symbols are NOT allowed. Must be different than the current character name), and E-mail address.
b) 3 new names must be provided upon application, in the descending order of your preference. We will do our best to use the first name, but if it has been taken or is otherwise unavailable, one of the other two names will be used instead.
c) A fee of 4,000 gold will be charged via a trade with a GM for each successful use of this service.
d) Characters being renamed must apply successfully and then wait until the first routine maintenance. During the maintenance we will make the switch.
2. GW Items Restoration Service.
a) The character who owned the item(s) must be Level 80+.
b) The player must contact a GM to ask for item recovery within 15 days from the date the item(s) were deleted or decomposed.
We will do everything we can to recover the original attributes of your item(s), but because of differences in versions and coding, we cannot guarantee you'll get the exact same item back. The GWO team also charges a fee for the service, 4,000 GW Gold the first time, and 8,000 GW Gold each time after that, if restoration is successful. If we cannot restore the item(s) the service charge will be refunded.
c) If the item(s) was lost due to account sharing (backed up by the tracking record of IP addresses, as well as other proof we collect), this service will be narrowed to only cover BOUND item(s).
IGG reserves the right to final interpretation of the service terms and content and how they apply.
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